We're Here to Help
Whether you have questions about your account, need technical assistance, or want to learn more about PrepEx, our team is ready to help with your test preparation.
How Can We Assist You?
General Inquiries
Have questions about PrepEx features, pricing, or how to get started? We're happy to help you understand what we offer.
Technical Support
Experiencing technical issues? Let us know what's happening and we'll work quickly to resolve any problems you encounter.
Media & Partnerships
Interested in partnering with PrepEx or writing about our platform? We'd love to hear from you and explore opportunities.
Student Community
Join our Discord to meet other test takers, share study wins, and get updates from the PrepEx team.
Frequently Asked Questions
Which browser works best with PrepEx?
For the best experience, we recommend using Google Chrome on desktop or mobile. Chrome provides the most reliable performance for audio playback, microphone recording, and AI-powered features like Petra. Other modern browsers work too, but if you encounter any issues, switching to Chrome usually resolves them.
How do I get started with PrepEx?
Create a free account, choose the test you're preparing for, and start with the practice activities available for that test. No credit card is required to get started.
Is my data secure with PrepEx?
Absolutely. We use industry-standard encryption and security practices to protect your data. Your practice submissions and personal information are stored securely and never shared without your consent.
How accurate is the AI grading?
Our AI feedback follows the scoring criteria and task requirements for each supported test. It is designed to help you practise and improve, but it is not an official score. Only the relevant test provider can issue scores for university, immigration, or professional applications.
What makes PrepEx different from other test prep platforms?
PrepEx brings TOEFL, IELTS, PTE, and CELPIP preparation into one place. You get test-specific practice, AI feedback, speaking tools, and progress insights that help you decide what to work on next.
Can I cancel my subscription at any time?
Yes, you can cancel anytime from your account settings. You'll retain Pro access through the end of your current billing period, then automatically return to the free tier. No questions asked.